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FAQ

Ordering

It is very simple!

  • Select a crystal shape and size you like
  • Upload your image and specify a caption (optional)
  • Add to cart.

Our cutting edge technologies enable us to convert images of almost any type of object (people, animals, cars, bikes, buildings etc) into 3D. Just upload your image and we will make a beautiful 3D photo crystal for you.

Image quality and format

The better quality of the image you give us the better result you will get. So don't hesitate to upload large but good quality images. Supported image formats: JPG, JPEG, PNG, BMP, GIF, TIF, TIFF. Image file size limit: 10Mb

Uploading image file

Please press UPLOAD button and choose an image file you wish to upload. Uploading starts instantly once an image file is selected. Repeat the procedure if you changed your mind and wish to replace the uploaded image with another one. 

Image caption

You can specify a caption for the image and our designer will select an appropriate font and size for it and engrave it with the image.

To place the order, click on the Buy button to place your order into a shopping cart.

 

Gift Cards

How to use digital Gift Card?

  1. Visit out website at www.3DPortrait.com.au
  2. Shop our site, select your items, and add them to your Shipping Cart
  3. View your Shopping Cart
  4. Enter your Gift Card code
  5. Go to checkout and finalise your order

 

Payments

What payments do you accept online?

We accept all major credit cards including Visa, MasterCard and American Express through eWay payment gateway. eWay protects your financial information with industry-leading security systems. We also accept PayPal, since we believe it is easy, secure and transparent method of online payment.

What currency do you accept payments in?

All prices on our website are presented and charged in Australian Dollars.

 

Shipping

How will my order ship?

Our normal shipping method is Australia Post Regular Service, which generally arrives within 2-10 business days AFTER we processed your order.

If you need a quick shipment on your order, we offer Asutralia Post Express Service for express shipping methods. You can upgrade to an express shipping method at our checkout page. Our standard shipping and handling includes insurance.

Please note: Our Free Shipping promotion is only available within Australia.

 

When will my order be delivered?

Your delivery time depends on which shipping method you select. When calculating delivery time, remember all orders have a 2-3 business day processing time in addition to the Australia Post shipping time.  

Australia Post Regular Service: 2-3 business day processing time + 2-10 business day shipping time = 4-13 business day delivery time

Australia Post Express Service: 2-3 business day processing time + 1-2 business day shipping time = 2-5 business day delivery time 

 

What are your shipping rates?

Shipping cost varies by weight and size of an order and also by delivery address. An instant cost estimation tool is available on your shopping cart page. Just enter your postcode and you will get shipping rates for both regular and express services.

 

Return Policy

We are confident that our products will meet or exceed your expectations, otherwise we will refund you the purchase. In case you are unsatisfied with the product, return the goods packed in original box within 14 days of delivery. Unfortunately, we cannot refund your delivery and return costs. Returned items must be in their original condition and packaging. To submit a return request please use the "Return Item(s)" button next to your order on the "Orders" page in the "My Account" area.

 

Privacy notice

Your privacy is important to us. We take the rights of our clients very seriously. We will not sell or rent your photo to third parties.

We are strongly committed to protecting the privacy of your personal information. We only collect the minimum information required to enable us to fulfil your order. We will not sell or rent any personal information to third parties.

We are happy to offer you secure online payment options on our website. Privacy of your financial information is protected. We do not collect or store your personal credit card information. For your protection and convenience, online payments on our website are fully powered by PayPal and eWay payment gateways.

To contact our customer service department in case of a question regarding this privacy policy please use our contact form

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